Contact Us

Most questions or concerns about your child’s education can be addressed by your child’s home school.

Where to start:
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1. Talk to your child’s classroom teacher – the best first step for any question about learning or classroom experience
2. Contact the school principal – if you’ve spoken with the teacher and would like additional support (or if you have more general questions about your child’s school) your next step is to speak with the school principal
3. Reach out to the Superintendent – after speaking with your child’s teacher and principal, we encourage you to connect with the Office of the Superintendent. You can find your School Superintendent and their contact information by clicking here.

We’re excited to welcome your family to the DSBN! 

Find out who is the best for you to contact if you’re new to the DSBN. 

If your child was born in Canada:
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• Contact your home school to begin the registration process or visit our registration page here.
• Use the School Locator tool to find your home school
• Use the School Profiles page to access the school’s website

If your child was born outside of Canada:

• Contact our Welcome Centre for registration support
  • Email welcomecentre@dsbn.org
  • Phone 905-641-1550 ext. 54152
  • For more information please visit our Welcome Centre webpage

If you are moving into a new school boundary, please contact your child’s home school directly. School staff will help guide you through the transfer process.

If you would like information about submitting an Alternate School Request Form, please contact your child’s home school for assistance.
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If your family is new to Canada and your child was born outside of the country, our Welcome Centre is here to support you.

Contact the Welcome Centre:
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• Email welcomecentre@dsbn.org
• Phone 905-641-2929 ext 54152

Looking for support in your first language? 
Visit the Welcome Centre webpage to connect with one of our settlement workers. 

We can’t wait to welcome your little learner to Kindergarten at DSBN!

Visit our dedicated Kindergarten webpage to learn more about:
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• When your child is eligible to start Kindergarten
• What a typical day looks like
• How to register and what information is required
• How to prepare your child for their first day
• And so much more!

Helpful links:

• Find your child’s home school using our School Locator tool
• Visit Niagara Student Transportation Services website for busing information
• Learn about before and after school child care
  • View a list of DSBN’s child care partners here, organized by school
  • Register for child care by visiting Niagara Region Child Care Registry
  • Explore EarlyON Child & Family Centres

Kindergarten is offered at DSBN elementary schools across Niagara.

For questions specific to your child’s learning needs or school, please contact your child’s home school directly. You can find school contact information and websites by clicking here.

If you intend to homeschool your child, please email SuperintendentForHomeSchool@dsbn.org for information about the process and next steps.

The Superintendent responsible for home schooling requests will be able to assist you and answer any questions you may have. Learn More

The Niagara Student Transportation Service (NSTS) plans, administers and manages transportation for DSBN students.

If you have a question or concern about your child’s transportation, please contact NSTS by clicking here.

For real‑time updates, we encourage families to download the BusPlanner Delay app, available on the Apple App Store and Google Play.
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Decisions about bus cancellations and school closures will be announced by 6:00 a.m. on the day of the cancellation or closure on DSBN’s websites and social media.

When the forecast calls for bad weather and unsafe road conditions, the DSBN and Niagara Student Transportation Services (NSTS) may decide to cancel buses or close schools.

For more detailed information about inclement weather, bus cancellations and school closures, visit https://dsbn-wordpress.dsbn.org/schools/inclement-weather-guidelines/.
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If you have any issues with student emails or digital applications, reach out to your child’s home school directly. They will be able to provide support or connect with appropriate staff on your behalf. Learn More

Visit this page for information on how to request:
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• Secondary School Transcripts
• Replacement Diplomas
• Proof of Education in English Letters
• Other Record Requests

Contact DSBN’s Records Centre:

• Email transcripts@dsbn.org
• Phone 905-641-1550 ext. 54157

Hours of Operation:
September to June (excluding statutory holidays)
Monday to Friday
8:30 a.m. to 12:00 p.m. & 1:00 p.m. to 4:00 p.m.

July and August (closed Fridays and statutory holidays)

Monday to Thursday

8:30 a.m. to 12:00 p.m. & 1:00 p.m. to 4:00 p.m.

We encourage families and community members to bring any questions, concerns or issues forward regarding equity, diversity, inclusion or anti-racism in our schools. Learn More

• Your first point of contact is your school principal. Please connect with them to begin a conversation.
• If you have spoken with the principal and feel additional support is needed, we encourage you to contact the school’s Office of the Superintendent. You can find your School Superintendent and their contact information by clicking here.

For more information about the important work we’re doing involving equity, inclusion, diversity and anti-racism, please visit the equity section of our website.

At DSBN, we believe that mental health and well-being play a critical role in student success. 

Our Mental Health & Well-Being website includes information about:
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• School-based and community support
• Frequently asked questions
• Resources for parents/guardians and students
• Upcoming workshops (as available)

Visit the Adult Education section of our website to learn more about: Learn More

• Adult eLearning
• EdVance 
• Prior Learning Assessment and Recognition (PLAR)
• Adult Dual Credit

For support or to make an appointment:

• Email ace@dsbn.org
• Phone: 905-687-7000

Everyday, our shared goal is to inspire and empower all students to reach their full potential.

Visit our careers website to learn more about:
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• Current career opportunities
• DSBN’s mission and values
• Working at DSBN
• Hiring accommodations
• The hiring process

We’re happy to help:

• Accommodation questions: hr@dsbn.org
• Hiring process questions: careers@dsbn.org
• ApplyToEducation support: info@applytoeducation.com

We endorse and encourage the community’s participation in the use of our facilities and resources.

To book a facility, log in to the online permit booking system

For more information about DSBN’s Community Use of School Program, including policy, rentals, permits and more, visit the webpage.

For questions about applying for a permit, our online permit booking system, or accessing a school space for your organization or group, please
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• Email communityuse@dsbn.org
• Phone 905-641-1550 ext. 54301

We encourage families and community members to bring questions or concerns to the school first, as most issues can be addressed quickly and effectively at the school level.

As a reminder:
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• Start by speaking with your child’s classroom teacher
• If needed, contact the school principal
• For further guidance – after speaking with your child’s teacher and principal – connect with your Superintendent’s office

If your concern requires additional support beyond the school and superintendent level, you may contact the Student and Family Support Office.